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Complaints and legal information

Complaints Book

Last updated: 29 September 2026 · Decree-Law No. 156/2005 (as amended by Decree-Law No. 74/2017) and Law No. 144/2015

Electronic Complaints Book (Livro de Reclamações)You can file a complaint online on the Portuguese State's official platform. It is sent to the company and to the competent regulator.

Open livroreclamacoes.pt ↗

The paper Complaints Book is available at our office — just ask for it. If you prefer, contact us first — many issues can be resolved quickly: geral@bts-grupo.com · +351 933 255 248.

Alternative consumer dispute resolution

In a consumer dispute, you may turn to an Alternative Dispute Resolution (ADR) entity under Portuguese Law No. 144/2015. These entities offer fast mediation and arbitration, free or at low cost. The competent entity depends on where the works took place or where the consumer lives:

CICAPPorto Consumer Information and Arbitration Centrewww.cicap.pt
CIABConsumer Information, Mediation and Arbitration Centre (Braga and Minho)www.ciab.pt
TRIAVEConsumer Arbitration Centre for Ave, Tâmega and Sousawww.triave.pt
CNIACCNational Consumer Arbitration Centre — covers areas without a regional centrewww.cniacc.pt

More information on the Portuguese Consumer Portal: www.consumidor.gov.pt.

Legal information

Company name
Blame The Stars, Lda. (private limited company)
Company / tax no.
518103900
Registered office
Rua Professor José Lacerda, n.º 19, 5050-081 Godim, Peso da Régua, Portugal
Share capital
€67,000
IMPIC licence no.
No. 115511 - PUB
Contact
geral@bts-grupo.com · +351 933 255 248

See also the Privacy Policy and Cookie Policy. The Portuguese version prevails.