Everything included in your subscription, what requires additional payment, labour rates, response times, and billing. No surprises, no hidden costs.
Essential Care
€99/month
or €119/month billed quarterly · €1,188/year
Ideal for: seasonal second homes, unoccupied estates, and investment properties where the owner is abroad most of the year and needs reliable eyes on the ground.
Service Level Agreement
Inspection Frequency
Every 2 months (6/year)
Emergency Response
Next business day
Communication
Email reports in English
Reporting
Photo & video dossier per visit
Inspections & Monitoring
Bi-monthly property security & condition check
Included
A licensed technician visits your property every two months to check all exterior and interior areas: door and window locks, shutters, perimeter fencing, signs of forced entry or vandalism, visible water damage, roof condition from ground level, gutter blockage, garden overgrowth, pest activity, and general structural appearance.
Annual Autumn Winter-Proofing Audit
Included
Full exterior inspection of roof tiles, chimneys, guttering, downpipes, external rendering, and stone masonry. Interior checks for rising damp, condensation points, window seal integrity, and drainage system flow. You receive a comprehensive digital dossier in English with prioritised repair recommendations.
Thermal moisture-mapping scan
Not included
Advanced thermal imaging to detect hidden moisture inside stone walls. Available as an add-on at €180 per session. Included with Active Host and Grand Quinta Care.
Drone aerial roof & terrace inspection
Not included
High-resolution drone photography of roofing, terraces, retaining walls, and drainage systems. Available as an add-on at €150 per flight. Included with Grand Quinta Care.
Maintenance & Repairs
Minor preventive adjustments during inspections
Included
Small tasks under 15 minutes requiring no materials: tightening handles, resetting breakers, clearing gutters by hand, checking water pressure, running taps to prevent pipe seal dry-out.
Handyman hours for scheduled maintenance
Not included
Repairs beyond minor adjustments are billed at the member rate of €25–40/hour plus materials at cost. Written quote provided before any work begins. Included monthly hours available with Active Host (2 hrs) and Grand Quinta Care (4 hrs).
Emergency call-out and repair
Extra — member rate
Call-out fee €60, plus labour at €25–40/hr and materials at cost. Next-business-day response. Faster SLAs with Active Host (4 hrs) and Grand Quinta Care (2 hrs).
Communication & Reporting
English-language inspection reports with photos & video
Included
Structured report via email with timestamped photographs, video clips, written observations, condition summary, and recommended actions with estimated costs.
WhatsApp direct line to estate manager
Not included
Available with Active Host and Grand Quinta Care. Essential Care clients communicate via email with a 48-hour response commitment.
Compliance & Documentation
100% NIF-registered invoicing for all services
Included
Every service is invoiced with full NIF registration, compliant with Portuguese tax law. Essential documentation for Capital Gains Tax deductions when you sell the property.
AICCOPN Class-2 licensed tradespeople only
Included
Every technician holds AICCOPN certification and carries full professional liability insurance.
What is NOT covered by any plan: Utility bills, property taxes (IMI), condominium fees, insurance premiums, furniture or appliance purchases, pool chemical supplies, garden landscaping redesign, or any cosmetic renovation project.
Need faster emergency response, monthly handyman hours, or WhatsApp access? Upgrade to Active Host and get a 4-hour emergency SLA plus 2 included maintenance hours every month.
Ideal for: rental properties (Alojamento Local), frequently visited estates, and owners who need their property continuously guest-ready.
Service Level Agreement
Inspection Frequency
Monthly (12/year)
Emergency Response
4 hours (7 days/week)
Communication
WhatsApp + email
Included Maintenance
2 handyman hours/month
Everything in Essential Care, plus:
Monthly property inspection (doubled frequency)
Included
2 hours of handyman maintenance per month
Included
Thermal moisture-mapping scan
Included
4-hour emergency response SLA (7 days/week)
Included
WhatsApp direct line to your estate manager
Included
Pre-arrival guest readiness turnaround
Included
Proactive maintenance scheduling
Included
Additional Services (Billed Separately)
Maintenance hours beyond 2 hrs/month
Extra — €25–40/hr
Drone aerial inspection
Extra — €150/flight
Major structural works
Extra — quoted
Guest turnarounds beyond 6/year
Extra — €75 each
About materials costs: All materials are billed at cost with supplier receipts provided. We never mark up materials. You benefit from our trade accounts — typically 10–20% below retail prices.
Managing a vineyard, boutique hotel, or premium quinta? Upgrade to Grand Quinta Care for a 2-hour priority SLA, 4 monthly maintenance hours, drone inspections, and a dedicated estate manager.
Ideal for: premium estates with vineyards, boutique wine hotels (Quintas), luxury guesthouses, and high-value heritage properties.
Service Level Agreement
Inspection Frequency
Monthly + ad-hoc storm checks
Emergency Response
2 hours — priority dispatch
Communication
Dedicated estate manager
Included Maintenance
4 handyman hours/month
Everything in Active Host, plus:
Priority 2-hour emergency SLA (24/7, 365 days)
Included
4 hours of handyman maintenance per month
Included
Dedicated estate manager (named contact)
Included
Drone aerial inspection (2 flights/year)
Included
Thermal moisture-mapping (2 sessions/year)
Included
Retaining wall & terrace structural monitoring
Included
Agricultural drainage system management
Included
Unlimited guest readiness turnarounds
Included
Ad-hoc storm and extreme weather checks
Included
Capital Gains Tax documentation package
Included
Additional Services (Billed Separately)
Maintenance hours beyond 4 hrs/month
Extra — €25–40/hr
Major structural works & renovation projects
Extra — quoted
Utility & administrative payment management
Extra — €30/month
Grand Quinta Care members receive priority crew allocation. During peak demand, our regional crew prioritises Grand Quinta properties. In a market where 86% of construction firms cannot find available labour, this guaranteed crew access is your most valuable asset protection.
Side-by-Side Comparison
Service
Essential €99
Active Host €249
Grand Quinta €499
Inspections
Property inspections per year
6
12
12 + storm
Autumn Winter-Proofing Audit
✓
✓
✓
Thermal moisture-mapping
€180
1/year
2/year
Drone aerial inspection
€150
€150
2/year
Retaining wall monitoring
—
—
✓
Post-storm proactive check
—
—
✓
Maintenance & Repairs
Included handyman hours/month
—
2h
4h
Additional labour rate
€25–40/hr
€25–40/hr
€25–40/hr
Project management fee
Quoted
Quoted
Included
Emergency Response
Emergency SLA
Next business day
4h (7 days)
2h (24/7)
Emergency call-out fee
€60
Waived
Waived
Included emergency labour
—
30 min
60 min
Communication
Photo/video reports
✓
✓
✓
WhatsApp
—
✓
✓
Dedicated estate manager
—
—
✓
Guest & Rental
Pre-arrival turnarounds
€75
6/year
Unlimited
Compliance
NIF-registered invoicing
✓
✓
✓
AICCOPN
✓
✓
✓
CGT documentation
—
—
✓
Billing & Contract Terms
Payment Options
Annual billing (best value) or quarterly at a modest premium. All subscriptions paid in advance by bank transfer or direct debit. 23% IVA included in all displayed prices.
Minimum Commitment
Annual: 12-month minimum. Quarterly: 6-month minimum. Cancel with 30 days' written notice after minimum period. No cancellation fees.
Plan Changes
Upgrade at any time (pro-rated). Downgrade at end of current billing period. All inspection records and maintenance logs carry over.
Additional Work
Quoted in writing before it begins. You approve via email or WhatsApp. Invoiced within 7 days. Payment due within 15 days. All NIF-registered.
Materials Policy
Always billed at cost, never marked up. Supplier receipts provided. We source from regional trade suppliers — typically 10–20% below retail.
Labour Rates
General handyman €25/hr, plumber/electrician €32/hr, mason/roofer €40/hr. Benchmarked against qualified skilled labour in the region.
FAQ
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